IMPORTANT - Weekly ChartStorm subscriptions

Please read -- I want to address this issue and provide some assurances

Hi there,

I’ve had a few queries around auto-renew and subscription cancellations — I want to address this and provide some assurances…

For reference, the Weekly ChartStorm is a user-supported service — i.e. paid subscription. I chose the subscription model (vs advertising) as it’s the most convenient for both the consumer and the provider of the service, and in my view ensures maximum alignment between reader and writer.

Being a subscription service, paid subscribers will typically have their credit card charged automatically (auto-renew) for subscription fees — again for convenience. This is a proven model, works mostly well, and most of the time everyone is happy.

THE PROBLEM comes when people’s credit card gets charged…

• If they did NOT want to renew and forgot to cancel; and/or

• If they forgot what the charge was for

Let me first make something very clear — I have no interest in taking anyone’s money who does not want the service. I get it, things change. So I want to just remind everyone of the process for unsubscribing — partly to provide peace of mind for any potential new subscribers, but also as a reminder for existing subscribers to avoid any misunderstandings/surprises and overall to help make things run as smoothly as possible.

PROCESS FOR UNSUBSCRIBING

If you wish to stop auto-renew, simply follow the instructions here (i.e. log on to Substack, go to Settings, select the publication, and click cancel).

Provided you cancel before renewal date, you won’t be charged again, but you will retain access to the paid content for the remainder of the period to which you’re paid-up for.

If you wish to stop receiving emails, you can either click unsubscribe at the end of this email, or follow the instructions here (again, log on to Substack, go to Settings, select the publication, and click unsubscribe).

If you feel your card has been charged in error (e.g. you clicked cancel, and expected not to be charged again, but the payment was processed anyway) — please reply to this or any other email from me and request a refund. Again, I am committed to providing a smooth, enjoyable, and value-added customer experience, so I take these matters very seriously.

As always, if you have any questions or issues just get in touch.

Best regards,
Callum

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Callum Thomas

Founder & Editor of The Weekly ChartStorm

Twitter: https://twitter.com/Callum_Thomas
LinkedIn: https://www.linkedin.com/in/callum-thomas-4990063/